Terms and Conditions

Welcome to Transcodo. These terms and conditions outline the rules and regulations for the use of our platform.

1. Acceptance of Terms

By accessing this website and using our services, you accept these terms and conditions in full. Do not continue to use Transcodo if you do not agree with all of the terms stated on this page.

2. License

Unless otherwise stated, Transcodo and/or its licensors own the intellectual property rights for all material on Transcodo. All intellectual property rights are reserved.

3. User Responsibilities

Users must not use this platform in any way that causes, or may cause, damage to the website or impair the availability or accessibility of the service.

4. Payments and Billing

Payments are processed securely through Paddle. By using our services, you agree to Paddle’s payment terms and any applicable taxes or charges.

5. Refund Policy

We offer refunds within 14 days of purchase for unused credits only. Once credits have been used for transcoding, they are non-refundable. To request a refund for unused credits, please contact us at hello@transcodo.com.

6. Consumer Right to Cancel

If you are a consumer residing in the European Union, you have the right to cancel your purchase within 14 days without giving any reason. However, by using our service and consuming credits within this period, you acknowledge and agree that the service has been fully performed and you thereby waive your right to cancel.

7. Termination

We may suspend or terminate access to our services immediately if users breach these terms.

8. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which Transcodo operates.

If you have any questions about these Terms, you can contact us at hello@transcodo.com.